We understand that sometimes you may need to return your order, you have the right of cancellation within 14 days of receiving your goods. To make a cancellation please follow the instructions below:

Contact our customer care team at support@naos-store.co.uk for authorization and return code.

  • We are only able to accept returns and provide refunds for those orders placed on our website www.naos-store.co.uk Products purchased from a physical store or from other websites are subject to the returns policies of the store or website from which they were purchased.


  • Your right of cancellation does not apply in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection and hygiene reasons if they become unsealed after delivery. Certain products are cellophane wrapped and/or contain a seal to be removed before use and fall within the category of ‘sealed goods’. If the returns goods are unsealed we will notify you that no refund will be available and you will be responsible for arranging for such products to be returned to you within 28 days of our notification.


  • You will be responsible for the cost of returning the products to us unless the reason for the return is that the product is incorrect, mis-described, or faulty.


  • We cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase and a tracking number.